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RETURN & EXCHANGE POLICY
The Online products purchased from www.gemdox.com can be exchanged, if:
- Delivered product is defective, damaged or incomplete at the time of delivery.
- The item is faulty or does not match with the original specifications or is found to be not the same as you had actually ordered.
Gemdox does not offer “Cash Refund” policy on COD Purchases. However in case of Credit Card payment, It can be revert back if order is cancelled by the customer himself or cancelled by Gemdox due to Stock issue before Dispatch.
Please note that some products are not eligible for a return if the product is “No longer in the warranty”.
The product must be unused, unworn, unwashed and without any flaws. Products can be tried on to see if they fit and will still be considered unused. The product may include the original tags, user manual, warranty cards, freebies and accessories. If a product is returned to us in an inadequate condition, we reserve the right to send the same back to you.
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S)
- If you wish to return or exchange the complete or any portion of your online order, you have to return the merchandise via traceable delivery.
- The products required in exchange will be informed by the customer to the head office through call, which will be delivered through Courier within the prescribed working days.
- Gemdox hold the right to cancel orders at any time for the any reasons