How do I know that Gemdox has received my order?
Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Generated e-mail will contain all the details related to your order and shipping order number for your records.
How do I track my order?
We will send you an email when your order is shipped. You can also send an email to us to enable us provide you with adequate updates on the status of your order.
My items haven’t arrived yet. What can I do?
If you haven’t received your items after the 5th day, kindly contact us on XX-XXXXX or send an email to us.
Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
Can you deliver outside U.S?
Currently, Gemdox does not deliver outside U.S.
What if I cannot find my particular product on Gemdox?
If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.
How can I find out more information about a product?
If you can’t find the information you need about a product, please don’t hesitate to contact us and we’ll try our best to help you. Don’t forget to check the Style Notes and Details and Care tabs on the product page for more information.